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L.L.Bean Holiday Shop Is Popping Up in Natick, MA


*UPDATE*

Thanks for visiting the L.L.Bean kiosk at the Natick Mall.  The kiosk will be closed for the season January 20, 2014.   Please stop by one of our three retail stores in Massachusetts.

 

Boston-area customers, this one’s for you! L.L.Bean is making a very special appearance at the Natick Mall this holiday season.

L.L.Bean pop-up store

WHAT:

Watch for the new L.L.Bean pop-up store – it’s just 20 x 20 feet and looks like a miniature log cabin. You’ll find our legendary Wicked Good Slippers, several styles of our iconic L.L.Bean Boots and NEW colorful L.L.Bean Boots available only at this location (while supplies last).

Limited Edition L.L.Bean Bean Boot Colors

We’ll also have socks, laces and a handful of our most popular gifts, including headlamps and flashlights – perfect for stuffing stockings. Sorry, gift boxes and shipping will not be available at this location.

We’ll have a selection of L.L.Bean and L.L.Bean Signature Bean Boots.

Selection of L.L.Bean and L.L.Bean Signature Bean Boots

WHEN:

Our Natick kiosk opens October 29 and will close after the holidays, by January 20, 2014 (at the latest). Hours: Monday to Saturday from 10 a.m.-9 p.m., Sunday 12-6 p.m., plus extended holiday shopping hours throughout December.

L.L.Bean pop-up store in Natick, Massachusetts

WHERE:

Located in the Natick Mall, near Lord & Taylor and Wasabi. Get directions here.

For more L.L.Bean products and services, including returns and exchanges, visit our Burlington, Dedham and Mansfield stores.

 




  1. ForeverYankee | November 6, 2013 | 11:09 am

    I have enjoyed LL Bean mail order products for many years and am very excited that I can actually walk up and pick up a pair of slippers! This is so inviting — thank you!

  2. Linda Ford | November 8, 2013 | 8:44 am

    I ordered a sweatshirt from your mail order catalog. I paid $40.00 (discounted price) for it and i am very disappointed w/ the quality. Can I return at this Natickl kiosk? Thank you.

    • Laurie | L.L.Bean | December 3, 2013 | 5:32 pm

      Hi Linda – Please give us a call and we can help you with a return or exchange 800-441-5713. Only items purchased at the Natick Mall kiosk may be returned or exchanged there. Best, ^LB

  3. Brooke | November 30, 2013 | 9:55 am

    Can I make a return at the Natick kiosk?

    • Laurie | L.L.Bean | December 3, 2013 | 5:24 pm

      Hi Brooke, Only items purchased at the Natick kiosk can be returned or exchanged at the kiosk. Best, ^LB

  4. Glidden | December 1, 2013 | 10:49 am

    Can you make exchanges at the Natick kiosk?

    • Laurie | L.L.Bean | December 3, 2013 | 5:23 pm

      Hi Glidden, Thanks for asking. Only items purchased at Natick Mall can be returned or exchanged at the kiosk. Thanks ^LB

  5. Jeff Hawkins | December 4, 2013 | 5:23 pm

    I would like to know more about the L. L. Bean pop up kiosk concept.

    Sincerely,

    Jeff Hawkins
    SVP Retailer Development
    Simon Property Group

    • Laurie | L.L.Bean | December 5, 2013 | 12:36 pm

      Hi Jeff, I’d be happy to connect you with the person who handles our retail operations. Please send me an email lbrooks@llbean.com – Laurie Brooks.

  6. Susan M. | December 6, 2013 | 11:07 pm

    I only saw it on Facebook page today, Dec. 6th! Wish I had known sooner so I could have done some shopping there! Big LLBean shopper for many years! Did I miss this earlier?

    • Laurie | L.L.Bean | December 10, 2013 | 2:47 pm

      Hi Susan – Sorry you missed our earlier Facebook post regarding the Natick Mall L.L.Bean Kiosk. Our kiosk will be there through the holiday. Best, ^LB

  7. Patricia Norins | December 8, 2013 | 4:51 pm

    Hi Laurie,

    I’m the publisher of a magazine for the temporary retail industry called Specialty Retail Report. I’m working on an article about the increase in kiosks in malls across the country.
    Would it be possible to use your kiosk photo from Natick Mall in our next issue. Please advise or let me know who on your team I can chat with about getting an image.

    Thank you,

    Patricia Norins
    Specialty Retail Report
    norins@specialtyretail.com
    781-709-2411

    • Laurie | L.L.Bean | December 9, 2013 | 9:38 am

      Hi Patricia – Please send me an email and I can connect you with the correct person to speak with about this. lbrooks@llbean.com – thanks

  8. Maggie Madden | December 10, 2013 | 12:21 pm

    Can I order from the kiosk over the phone or online?

    • Laurie | L.L.Bean | December 10, 2013 | 2:43 pm

      Hi Maggie – Unfortunately, our Natick Mall kiosk is not set up to handle phone orders or internet orders. ^LB

  9. betsy | December 12, 2013 | 10:10 am

    i am looking for a pair women bean boot size 9 med brown and tan TA212880
    can you contact me if they are available in the kiosk

    • Laurie | L.L.Bean | December 13, 2013 | 2:55 pm

      Hi Betsy – We don’t have a way to find out available items at the kiosk. Please call our main customer service number and we’ll see if we can find your size at one of our retails store locations. 800-441-5713 – thanks ^LB

  10. Ann | December 16, 2013 | 7:05 pm

    Good Evening – I am currently having a “friendly” argument with a friend who insists that L.L. Bean’ s policy is to replace an item of clothing at no charge if it ever wears out. Is this true? Thank you – I look forward to your reply.

    • Laurie | L.L.Bean | December 26, 2013 | 10:14 am

      Hi Ann – L.L.Bean has a 100% satisfaction guarantee. Return any product to us at any time if it does not live up to your expectations. Best, ^LB

  11. Amanda | December 17, 2013 | 9:18 pm

    Hi there! Are there gift cards available for purchase at the kiosk?
    Thank you!

    • Laurie | L.L.Bean | December 26, 2013 | 10:15 am

      Hi Amanda – I am not aware if there are gift cards at the kiosk as it does have very limited stock. You can always order gift cards at llbean.com and we’ll ship them out to you for free. Best, ^LB

  12. Robin D. | December 18, 2013 | 10:30 pm

    Do have ANY L.L. Bean boots in a women’s sz 6? I can’t find them anywhere…Ive tried all the Bean stores & website…no luck :(

    • Laurie | L.L.Bean | December 26, 2013 | 10:16 am

      Hi Robin – Please give us a call and we can check stock for you 800-441-5713. Thanks ^LB

  13. Alex | December 29, 2013 | 12:28 pm

    Hello, I tried to call the number you provided in the comment before me to see what was in stock and the woman said she wasn’t able to check nor was there a phone number to the Natick store. I am looking for a pair of 6 inch mens Bean Boots. What colors do you have available? Thanks.

    • Laurie | L.L.Bean | January 2, 2014 | 11:42 am

      Hi Alex, We don’t have a way to check stock at the Natick kiosk, but if you call customer service we can check for your size at our other retail locations. 800-441-5713. Thanks ^LB

  14. Sue | December 31, 2013 | 4:17 pm

    Does LL Bean have any plans on opening a permanent store anytime in the Natick/Framingham MA area?

    • Laurie | L.L.Bean | January 2, 2014 | 11:33 am

      Hi Sue – We currently have a holiday kiosk at the Natick Mall. We haven’t announced new store locations for 2014 yet, but will share with fans once details are finalized. Thanks ^LB

  15. ben G. | January 8, 2014 | 11:18 am

    You should open a store here full time!

  16. Chris J | January 12, 2014 | 11:57 am

    Last time I checked (yesterday), the kiosk was still open. Also, the kiosk does have a phone number (I noticed that too) and they would hold items. So, why are you deceiving customers in the comments above?

    • Laurie | L.L.Bean | January 14, 2014 | 5:13 pm

      Hi Chris – We updated the blog post about a week ago to say the kiosk will close for the season on January 20. I apologize if you feel you have been deceived by the blog comments. The kiosk was not staffed to handle customer calls and orders but rather to handle shoppers visiting the Natick Mall. Thanks for your interest. ^LB


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